Using Outlook and Outlook Express
In order to access your email with Outlook, follow the steps below:
Click on Tools-->Accounts
- Click the Add button on the popup dialog box
- Follow the connection steps under the General tab with:
- Usually the first box is for entering your full name
- Enter your full email address with yourname@yourdomain.com
- Click on the Servers tab and do the following:
- In both the POP and SMTP servers, enter mail.yourdomain.com. Do not use "@" symbols.
- In the account name box, enter your full email addresss in the format yourname@yourdomain.com. Enter your password in the appropriate field. If you do not want to have to enter the password each time you send/receive email, check the "Remember Password" box.
- Check the box that reads, "My server requires Authentication"
- Click on Settings
- Check the button that reads, "Use same settings as my incoming mail server"
- Click OK
- Under the Security tab:
- (This may not apply to your Outlook configuration.) Check the applicable connection method for your computer. If you are on an office network or using DSL or a cable connection from home, check the Connect using my local area network (LAN)
- Click Apply and then OK
- Close the dialog box
- Test by hitting the "Send/Receive" button. If there is an error, please retrace these steps and be sure that you are entering the full email address in the form of yourname@yourdomain.com where yourname is the chosen email name you gave us such as your first initial joined with your full last name or if you chose a sales or info address. Also, make sure the mail servers (POP and SMTP) are set to mail.yourdomain.com where yourdomain.com is the name you purchased and set up with our hosting service and where the .com is set to the appropriate extension .net, .cc, .us, .org, etc.
If these steps do not work, test your email by following the web-based access at the beginning of this page. If that also fails, please let us know at 361-883-6464. If the web based view works properly, then your Outlook or email is configured improperly. Please call your network or computer support specialist. If you do not have a specialist, we will configure your system for you for our usual support charges.
If all of the above steps have been explicitly followed and you are able to receive incoming mail, but you are unable to send:
- Is your Internet Service Provider SBC? If so, contact them - they often have separate Outgoing Mail server requirements that must be configured with their SBC assigned user email and password in order to send mail.
Web Based Access
In order to view your email via the web on our new server, enter in the URL or address bar at the top of your browser, http://webmail.yourdomain.com where yourdomain.com is the name you purchased and set up with our hosting service and where the .com is set to the appropriate extension .net, .cc, .us, .org, etc.
You will immediately directed to the login screen where you will enter your full email address in the form of yourname@yourdomain.com where yourname is the chosen email name you gave us such as your first initial joined with your full last name or if you chose a sales or info address and the domain name and extension are the same as above. Do not forget the extension. Enter your password.
NOTE: When using webmail, session time-outs are a factor of which to be aware. That means that if you are writing an email (and have "compose" open) for a long period of time, a session time-out is likely to occur. To prevent losing all information typed in the email, copy all content prior to clicking send.
If a session time-out does happen and you are taken back to the login screen, do the following:
- Log back in to Webmail
- Click Compose
- When the new mail opens, paste the information copied into the body of the email
- Enter the recipient's address again
- Send
To copy: Highlight text within the body of the email. Go to Edit, then select "copy". OR, click where you typed the email so that you see the cursor blinking. Then click and hold Control+A (content will become highlighted), then Control+C (content is now copied). Information will be saved temporarily to the clipboard of the computer.
