Thunder Data Systems - Support
Email Setup and Configuration

Using Outlook and Outlook Express

In order to access your email with Outlook, follow the steps below:

Click on Tools-->Accounts

  • Click the Add button on the popup dialog box
  • Follow the connection steps under the General tab with:
    • Usually the first box is for entering your full name
    • Enter your full email address with yourname@yourdomain.com
  • Click on the Servers tab and do the following:
    • In both the POP and SMTP servers, enter mail.yourdomain.com. Do not use "@" symbols.
    • In the account name box, enter your full email addresss in the format yourname@yourdomain.com. Enter your password in the appropriate field. If you do not want to have to enter the password each time you send/receive email, check the "Remember Password" box.
    • Check the box that reads, "My server requires Authentication"
    • Click on Settings
    • Check the button that reads, "Use same settings as my incoming mail server"
    • Click OK
  • Under the Security tab:
    • (This may not apply to your Outlook configuration.) Check the applicable connection method for your computer. If you are on an office network or using DSL or a cable connection from home, check the Connect using my local area network (LAN)
  • Click Apply and then OK
  • Close the dialog box
  • Test by hitting the "Send/Receive" button. If there is an error, please retrace these steps and be sure that you are entering the full email address in the form of yourname@yourdomain.com where yourname is the chosen email name you gave us such as your first initial joined with your full last name or if you chose a sales or info address. Also, make sure the mail servers (POP and SMTP) are set to mail.yourdomain.com where yourdomain.com is the name you purchased and set up with our hosting service and where the .com is set to the appropriate extension .net, .cc, .us, .org, etc.

If these steps do not work, test your email by following the web-based access at the beginning of this page. If the web based view works properly, then your Outlook or email is configured improperly. Please call your network or computer support specialist. If you do not have a specialist, we will configure your system for you for our usual support charges.

If all of the above steps have been explicitly followed and you are able to receive incoming mail, but you are unable to send:

  • Is your Internet Service Provider SBC? If so, contact them - they often have separate Outgoing Mail server requirements that must be configured with their SBC assigned user email and password in order to send mail.

Web Based Access

In order to view your email via the web on our new server, enter in the URL or address bar at the top of your browser, http://webmail.yourdomain.com where yourdomain.com is the name you purchased and set up with our hosting service and where the .com is set to the appropriate extension .net, .cc, .us, .org, etc.

You will immediately directed to the login screen where you will enter your full email address in the form of yourname@yourdomain.com where yourname is the chosen email name you gave us such as your first initial joined with your full last name or if you chose a sales or info address and the domain name and extension are the same as above. Do not forget the extension. Enter your password.

NOTE: When using webmail, session time-outs are a factor of which to be aware. That means that if you are writing an email (and have "compose" open) for a long period of time, a session time-out is likely to occur. To prevent losing all information typed in the email, copy all content prior to clicking send.

If a session time-out does happen and you are taken back to the login screen, do the following:

  1. Log back in to Webmail
  2. Click Compose
  3. When the new mail opens, paste the information copied into the body of the email
  4. Enter the recipient's address again
  5. Send

To copy: Highlight text within the body of the email. Go to Edit, then select "copy". OR, click where you typed the email so that you see the cursor blinking. Then click and hold Control+A (content will become highlighted), then Control+C (content is now copied). Information will be saved temporarily to the clipboard of the computer.

Setting Up Email on iPhone

The iPhone makes checking your email on-the-go a breeze. The iPhone can support both POP and IMAP protocols. Following the directions below you can easily set-up your iPhone to send and receive email from your Thunderdata mail account.

Before you begin make sure you can access your mail via the web. This will ensure that you have the proper user name and password before proceeding to set-up on the iPhone.

Whenever you see "yourdomain.com" you will want to use your actual domain name. So if your web site is www.hillcountry.com then your domain name is hillcountry.com. When you are specifying server names for mail you'll often prefix "mail" to the front of your domain. So you'll use mail.hillcountry.com in the mail setup when you see mail.yourdomain.com. Yourname refers to your user name which is typically the part of your email address before the @ symbol. So if your email was bsmith@hillcountry.com your user name is bsmith.

Setting Up on iPhone

1. From the home screen tap the "Settings" icon

2. On the Settings page scroll down and tap "Mail, Contacts and Calendars"

3. On the Mail screen tap "Add Account..."

4. On the Add Account screen tap "Other"

5. On the New Account screen complete the form (below is an example) and tap the "Save" button at the top of the screen:

Name: Bob Smith
Address: bsmith@mydomain.com
Password: kitten99
Description: My Thunderdata Mail

6. On the New Account Screen tap "POP"

7. Scroll down and under Incoming Mail Server enter:

Host Name: mail.yourdomain.com
User Name: yourname@yourdomain.com (eg bsmith@hillcountry.com)
Password: (should already be filled in for you)

8. Scroll down and under Outgoing Mail Server enter the same as above, but you'll likely need to resupply your mail password

9. Tap "Save" at the top of the screen. If you get a message about a bad security certificate simply click continue. (The iPhone assumes SSL/secure mail connections but you may or may not be provided one with your account.)

The iPhone will then verify your set-up. If you have entered in all your settings correctly you should be returned to the Mail set-up screen showing the new account listed. Click the button at the bottom of your iPhone to return to the home screen. (If you encounter an error go back and double check your settings.)

To test it out try to send a message to yourself and receive the e-mail on your iPhone. Refer to your iPhone manual or the Apple web site to learn how to send or receive e-mail on your iPhone.

 
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